I have an application


Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application.

This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered.

The correspondence box attached to your application will only become available once the guidelines for your record attempt have been issued or after the standard 12 week processing time, this will allow us time to assess your application. We cannot guarantee all applications will be accepted and guidelines issued, we will provide a reason if we’re unable to accept your application – here are some reasons on why applications are rejected.

Check out our most common FAQs below.

FAQs: Updates on Existing Applications

How long will it take for me to get a response to my record-breaking application?

Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week!

Due to the consistently high volume of applications we receive, the waiting times for a response to a Standard Application can be up to 12 weeks*.

Once we receive the evidence for your record attempt, it can take up to 12 weeks* for us to review your documentation and let you know if your record attempt has been a success. 

If you need a speedier response, we advise that you use the Priority Application service. This is a paid-for service which you can select when submitting your application. You can upgrade to using this service at any time by logging back into your account.
Visit our guide to evidence page to get an idea of the evidence you need to provide as part of your record attempt.

*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications.

Please refer to our Current application waiting times page for the most up-to-date information.

I have not yet heard back and I would like an update on my application.

At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us.

If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. Your message will be delivered directly to the Records Manager dealing with your application.

This facility is only available once your application has been accepted and your guidelines have been released to you and it can take up to 2 weeks* to receive a response.

If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service.

You can also check on the status of your application, update your profile details and application information, by logging into your account.

We receive almost 1,000 applications every week and sometimes experience delays. In the unlikely event you have not received a response from us within 12 weeks* of submitting your application, please contact us with your application ID, registered email address and proposed record title. Our Customer Service team will be able to look into this for you.

*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications. 

Please refer to our Current application waiting times page for the most up-to-date information.

How can I speed up the Standard Application process?

Waiting times for a Standard Application can take up to 12 weeks.*

It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt.

Once we receive the evidence for your record attempt, it can take up to 12 weeks* for us to review your documentation and let you know if your record attempt has been a success.

If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. This is a paid-for service which costs £500 (in the UK) and $800 (in the US) for applications for existing record titles, and £650 (in the UK) and $1,000 (in the US) for applications for new record titles. You can select this service when submitting your application. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. To upgrade please log into your account, click onto your record title. On the next page, click on ‘Upgrade to Priority’ and then follow the prompts.

Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful.

Visit our guide to evidence page to get an idea of the evidence you need to provide as part of your record attempt.

*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications. 

Please refer to our Current application waiting times page for the most up-to-date information.

Priority Application / Priority Evidence Review

I want to make a Priority Application. How does it work and how do I make the payment?

You can choose the Priority Application service during the online application process when you first submit your application. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. If you choose the Priority Application option, your application will be reviewed within 5 working days.  Normal application processing can take up to 12 weeks*.

To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application.

Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record.

The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications).

We currently accept 2 methods of payment for Priority Application and Priority Evidence Review: PayPal and Worldpay.

If you prefer to pay by bank transfer, please request an invoice when you come to the payment page during the application process and follow the instructions.

Please note: our Priority Application service is not an individual consultative service and only speeds up the standard application process. Using the Priority Application process does not guarantee that your application will be successful, and we do not issue refunds if your application is unsuccessful.

If you are a brand or agency please follow our account managed services route.

*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications. 

Please refer to our Current application waiting times page for the most up-to-date information.

How to pay via Bank Transfer?

  • Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application.
  • If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.
  • First, login to your Guinness World Records account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link “For alternative payment methods please request an invoice” at the bottom of the payment options
  • You then need to enter your details (name and address) that will appear on the invoice
  • Then select “Generate Invoice”
  • The next page will have a link to your invoice. Select “View your invoice”
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed
  • You should then arrange payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team
  • N.B. receipts are not generated if you pay via bank transfer

How do I get an Invoice/Receipt?

How do I get a Receipt?

  • Once you have created an application and paid, you will be able to generate a receipt.
  • First, login to your Guinness World Records account.
  • Select the relevant application from the Applications section of your dashboard
  • Scroll down to the section called "Receipt"
  • Select the link "View your receipt"
  • Your receipt will then load in a new window
  • From here it can be printed or downloaded as a pdf file

How do I get an Invoice?

  • Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application.
  • If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.
  • First, login to your Guinness World Records account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link “For alternative payment methods please request an invoice" at the bottom of the payment options
  • You then need to enter your details (name and address) that will appear on the invoice
  • Then select "Generate Invoice"
  • The next page will have a link to your invoice. Select "View your invoice"
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed

Payment of an Invoice

  • You should make payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Your application Status will show as "Awaiting Payment" until payment is received.
  • N.B. receipts are not generated when you pay via bank transfer
  • Invoices can be accessed again in future from your application page under the section “Invoice” by selecting the link "View your invoice"

What if I can’t pay via Paypal or Worldpay?

If you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.

  • First, login to your Guinness World Records account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link "For alternative payment methods please request an invoice"
  • Enter your details (name and address) that will appear on the invoice
  • Select "Generate Invoice"
  • The next page will have a link to your invoice. Select "View your invoice"
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed
  • You should then arrange payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team

N.B. receipts are not generated if you pay via bank transfer

I have generated an invoice but now want to pay by another method

If you have already generated an invoice for your application you must pay by bank transfer.  

If you would prefer to pay by another method you need to cancel your current application and start a new one.

You will then have the option to pay by credit card or PayPal. 

FAQs: Certificates

I have received an email confirming my Record Holder status, but have not received my COMPLIMENTARY certificate from Guinness World Records. What should I do?

First of all, congratulations - you are Officially Amazing!

As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate.

All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records Store. Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. This certificate is free of charge. If you would like to order any further Record Holder certificates then please add these to your basket.

Please note: We do not currently provide ‘soft’ or electronic copies of certificates.

How will I receive my certificate?

If your order is for your complimentary certificate only then you can choose to have them delivered for free via a non-trackable service. Please select “Free Shipping” on your checkout page and allow 2-4 weeks from receipt of your order. If you wish to upgrade to a tracked service, please choose one of the chargeable shipping options. You will receive a confirmation email once your order ships. 

If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday.

I’m NOT a Record Holder but I took part in an event. How do I purchase a Certificate of Participation?

Visit the Guinness World Records store certificate page and simply click on the ‘add to basket’ underneath the certificate of participation section to bring up the ‘Find your official (Guinness World Records?) record breaking event’ box. 

There you will be able to search for a Record Title by entering the date and country of where the record took place. Once selected, click on continue to bring up the search results of all records that took place in that location and date. Select your Record Title, click continue and then follow the instructions on the next page to purchase.

Certificate of Participation - I can’t find my Event.

If you can’t find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance.

What if my certificate was misprinted or the record text was misspelt?

Before checkout, you will be asked to review and approve the wording of your certificate. Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. If there are any issues with the text on your certificate, please contact us. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name.

Can I amend the certificate text?

Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page.

I’m a Record Holder, but I can’t find my record on the drop down list?

All Official Guinness World Record titles that you have successfully achieved will be located on the drop down list for additional certificate purchase. If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. If you have any questions regarding the status of your application, then please ensure that you submit an online correspondence using the online correspondence tool on your application summary page (located at the bottom of the page). You can access this tool by logging into your account and clicking on the record title on your dashboard page.

FAQs: Invoices & Payments

How to pay via Bank Transfer?

  • Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application.
  • If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.
  • First, login to your Guinness World Record account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link “For alternative payment methods please request an invoice” at the bottom of the payment options
  • You then need to enter your details (name and address) that will appear on the invoice
  • Then select “Generate Invoice”
  • The next page will have a link to your invoice. Select “View your invoice”
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed
  • You should then arrange payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team
  • N.B. receipts are not generated if you pay via bank transfer

How do I get an Invoice/Receipt?

How do I get a Receipt?

  • Once you have created an application and paid, you will be able to generate a receipt.
  • First, login to your Guinness World Record account.
  • Select the relevant application from the Applications section of your dashboard
  • Scroll down to the section called "Receipt"
  • Select the link "View your receipt"
  • Your receipt will then load in a new window
  • From here it can be printed or downloaded as a pdf file

How do I get an Invoice?

  • Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application.
  • If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.
  • First, login to your Guinness World Record account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link “For alternative payment methods please request an invoice" at the bottom of the payment options
  • You then need to enter your details (name and address) that will appear on the invoice
  • Then select "Generate Invoice"
  • The next page will have a link to your invoice. Select "View your invoice"
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed

Payment of an Invoice

  • You should make payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Your application Status will show as "Awaiting Payment" until payment is received.
  • N.B. receipts are not generated when you pay via bank transfer
  • Invoices can be accessed again in future from your application page under the section “Invoice” by selecting the link "View your invoice"

What if I can’t pay via Paypal or Worldpay?

If you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer.

  • First, login to your Guinness World Record account and then make a record application.
  • Once you have selected your product, you will reach the payment screen.
  • Once here, select the link "For alternative payment methods please request an invoice"
  • Enter your details (name and address) that will appear on the invoice
  • Select "Generate Invoice"
  • The next page will have a link to your invoice. Select "View your invoice"
  • Your invoice will load up in a new window. From here it can be downloaded as a pdf or printed
  • You should then arrange payment via bank transfer to the bank details listed on your invoice
  • When arranging payment, you must include your application reference number as the reference on the payment
  • Once payment has been received, your application will be passed on for processing. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed
  • Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team

N.B. receipts are not generated if you pay via bank transfer